Terms and Conditions

Requirements and fees related to the processing of passports and visas are subject to change without notice. Changes may include, but are not limited to, changes in embassy consular fees, processing procedures, application forms and documentation required for visa issuance. Sierra Passport & Visa Service is not responsible for such changes or for any loss or delay relating to such changes.
When Sierra PVS returns your passport and other documents, it is important that you immediately verify that all visas you require for you trip have been obtained, that the visas for each country you intend to visit are valid for the dates of your visit, and that your passport is valid for at least six (6) months beyond of the completion of yourtrip.
Completed passports and visas are normally sent by FedEx, U.S. Certified Mail, or airline package services and are subject to the conditions set by these companies. Sierra PVS is not responsible for any loss or delays incurred for shipments consigned to these or any other delivery services.

Sierra Passport & Visa Service’s liability in all cases is strictly limited to, and Sierra PVS is not and shall not be liable beyond, the following, regardless of circumstances:

• Sierra Passport & Visa Service liability for all loss or damage from any cause or fault whatsoever, including but not limited to loss of or damage to a passport during the course of visa or passport processing, is limited to the actual replacement cost of the passport or $149.00, whichever is less. Sierra PVS reserves the right in all instances to substitute replacement of the documents that had been in Sierra PVS’s care and control in lieu of payment.
• Sierra Passport & Visa Service will not be liable for any damages, costs and expenses from any cause or fault whatsoever, and including but not limited to liability for travel interruption, changes in travel or prevention or limitation of travel and resulting costs and expenses, whether such damages, costs or expenses be direct, incidental, special, consequential, exemplary or otherwise, and including but not limited to loss of income or profits, in excess of the Sierra Passport & Visa Service service fees paid by customer for visa or passport processing, regardless of circumstances, whether or not Sierra PVS had knowledge that such damages might be incurred and whether or not Sierra PVS may be, or may be responsible for, a contributing cause.
• Sierra Passport & Visa Service will not be responsible in any respect or for any amount for loss or delay caused by events that we cannot or do not control, including but not limited to acts of God, weather conditions, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including passport and embassy consular officials).
• Sierra Passport & Visa Service is not responsible for the actions or inaction of Embassy, Consular and/or U.S. Passport Agency officials and personnel. Without limiting the foregoing, Embassies, Consulates and the U.S. Passport Agency may request revised or additional documentation. In declining issuance of travel documents, they may not disclose the reason for denial of a visa or a passport or for the request for additional documentation. Sierra PVS is not and shall not be responsible for the actions and inactions of Embassies, Consulates and the U.S. Passport Agency. Processing time for visas and passports quoted by Sierra PVS are approximations based on our experience with Embassies, Consulates and the Passport Agency in usual circumstances, and are deemed reliable in most cases but are not guaranteed. Sierra PVS is not and shall not be responsible for processing times.

Each country's requirements for passports and visas and related information are established by sovereign nations and are subject to change without notice. While Sierra PVS strives to provide current and complete information, Sierra PVS cannot and does not guarantee that the information supplied is the most current and complete. Sierra PVS is not and shall not be responsible for such information. Qualified Acceptance. Sierra PVS reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, and degree of difficulty in procuring documents due to purpose of travel.

Non-refundable tickets or reservations should not be purchased until all visas and passports are secured and in your possession.

By sending an application to Sierra Passport & Visa Service, you accept the above, including but not limited to that Sierra PVS is not liable for any action or inaction of any government body or FOR the performance of any third party delivery company and that Sierra PVS’s liability is limited strictly as set forth above.